A draft in the inbox
The answer waits in the conversation, with send, edit and dismiss next to it. Nothing reaches your customer until someone taps.
AI customer service
Let AI answer your customers
Most WhatsApp questions are about opening hours, delivery times or a price. An AI step writes that answer from the knowledge you entered. You tap send, or you let it send for you.
30 days free, no credit card required
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How it works
From question to answer
1
The question arrives
A customer messages your number. An automation you turned on hands that message to the AI step.
2
The answer gets written
The step reads your opening hours, your quick replies and the facts you entered yourself, and writes one answer from them.
3
You decide what happens next
By default the answer waits in the inbox and you tap send. Once you trust it, you switch on automatic sending.
Two settings
Draft it, or send it
Start with drafts. Once a few weeks of good answers have gone past, let it send on its own.
Sent automatically
The answer goes straight to your customer, including at eleven at night. You switch it on per step, not across your whole inbox at once.
Where the answers come from
Your knowledge, not the internet
You enter short facts in Settings, not a manual. Whatever is already there counts too.
- Your opening hours and your business name are already known
- Quick replies your team already uses, with a checkbox per reply
- Facts you enter yourself: delivery times, parking, returns, whatever you keep explaining
It reads nothing from your website and nothing from another business's conversations.
When it doesn't know
It makes nothing up
If the answer isn't in your knowledge, the step says so instead of inventing one. The conversation goes to your team with the reason attached. If something else goes wrong, a slow response or a limit reached, the flow continues on the branch you assigned for it. There is no point at which a conversation gets stuck.
More about this
Where this step fits
The AI step is one step inside an automation. How you build one, and how the inbox around it works, is here.
Questions
Frequently asked questions
Have your first answer written.
30 days free, no credit card required.
Rather have personal help getting started? We'll help you start
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