Two answers to one question
Two colleagues see the same message and both start typing. The customer gets two replies, sometimes saying different things.
Shared inbox
One WhatsApp number, your whole team in it
WhatsApp lets you link 4 devices to one number. That stops working the moment a second colleague is reading along: you can't see who already replied, and when someone leaves, the conversation walks out with the phone. Connect that same number to an inbox your whole team works in together.
30 days free, no credit card required
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The problem
Four linked devices is not a team inbox
What the free app does well, and where it gives up once more than one person answers.
Nobody owns it
A question that needs looking into sits there. There's no way to say: this one is yours.
The history lives on a phone
When someone leaves, the conversation leaves with the handset. Whoever picks up that customer next starts from nothing.
No idea what's still open
You can't tell how many conversations are waiting and which ones are done. Everything looks equally urgent.
How it works
From one phone to a shared inbox
1
You connect your number
Through Meta's own sign-up screen: your existing number moves onto the official WhatsApp Business Platform. We're a Meta Tech Provider, so there's no separate developer application needed.
2
Your team gets access
Everyone works in the same inbox under their own account. Messages arrive live, so a colleague's reply shows up in front of you as it's sent.
3
You split the work
Assign a conversation, put a label on it, and mark it resolved when it's done. The Open, Mine, Unassigned and Resolved tabs keep count of what's left.
In the inbox
What you can do inside a conversation
Assign
Put a conversation in a colleague's name, or take something out of Unassigned yourself. You can assign several at once.
Color-coded labels
Tag a conversation as Quote or Complaint, then filter the inbox by that label. You manage the label list yourself.
Internal notes
Write down what you found out. Your colleagues see the note, the customer never does.
Photos, documents, voice notes
Whatever a customer sends opens in the inbox: images, PDFs, voice messages. You can send them too.
Search and filters
Search by name or number, filter by status or label. The counts on each tab follow whatever you filtered.
The 24-hour window, visible
After a customer messages you, you can reply freely for 24 hours. How much of that is left shows on the conversation.
Your own number
You keep your number, and the app on your phone keeps working
The reason businesses put this off is almost always the same one: they don't want to lose the number or the history. Neither has to happen.
- Your current WhatsApp Business number stays exactly as it is. Customers won't notice the switch.
- The app on your phone keeps working. You can answer on the road while your team works in the inbox.
- Up to 180 days of conversation history comes across into the inbox. That transfer happens once, while the number is being connected.
Your greeting, away message, quick replies and labels keep working in the app. They also stay stuck in that app: one phone, one person, invisible to the team. What Meta does switch off: disappearing messages, view once, live location, and broadcast lists become read-only. Any other linked devices are disconnected when the number is onboarded.
Who it's for
When a shared inbox solves something real
- There are 2 or more people answering customer questions.
- Customers currently message one employee's number.
- You want to look back at what was agreed the last time a customer got in touch.
- You work with seasonal staff who move on after a few months.
- A colleague needs to take over a conversation without picking up someone else's phone.
AI in the inbox
An answer already waiting
For a question you get all the time, an AI step can write the answer up front from your own knowledge. It waits in the conversation as a draft, with send, edit and dismiss next to it.
Price
What it costs
The shared inbox sits in the Growth plan: € 199 per month, up to 10,000 contacts, every automation and integration included. No setup fee, and no minimum number of seats to pay for. Meta charges separately for messages you start; replies inside the 24-hour window are free for the first 1,000 per number each month.
Common questions
About working in WhatsApp together
Set up your shared inbox today.
Start free, 30 days, no credit card required. Your team can get in right away.
Rather have personal help getting started? We'll help you start
30 days free, no credit card required No setup fees No commitment