One channel for everything you do with customers. Personal, with an open rate of 95%+. Get started today, on your own or with our help.
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A few of the things our customers use it for.
One WhatsApp number your whole team works in: assign, label, and hand off without losing a conversation.
See how the inbox worksA flow recognizes a keyword or a button tap and replies automatically, day or night. If nothing matches, the conversation goes to your team.
Away message or flow: see the differenceBuild an opt-in list automatically and send promotions that are read by 95%+ of your customers, right when business is slow.
See our approachAn AI step answers common questions using the knowledge you've added. When it doesn't know, it says so and hands the conversation to your team.
How AI customer service worksThese four steps apply to every conversation, even if you never send a single campaign.
Sign up through Meta's own screen: business portfolio, WhatsApp Business account, and phone number. Already on WhatsApp Business? You keep your number, and the app on your phone keeps working. We're a Meta Tech Provider, so you don't need to apply for developer access.
Everything sent to your number lands in a shared inbox. Your team sees the same conversations, who has already replied, and how each one is labeled.
A flow answers a common question, confirms a booking, or reports a delivery status. You set the rules, the flow does the work.
Assign a conversation, add a label, and see what's still open at a glance. Campaigns and newsletters go out from the same inbox, whenever you want to use them.
People check WhatsApp dozens of times a day. A newsletter there gets read right away, and over 3× more often than an email. It suits promotions, product updates, reminders, and events.
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We always sent email newsletters with a 20% open rate. Since we started sending WhatsApp newsletters through Tobachat, it's well over 90%. We sell directly through our messages, right when things are quiet. Tobachat set up the whole process. We're very happy with it.
We mainly use Tobachat for reviews. Exactly what we needed. The system is set up so that we hear from unhappy guests before they write a review. For happy guests, leaving a review takes almost no effort.
We're always looking for ways to improve service and logistics. Through Tobachat's messaging service we keep customers updated. This takes pressure off customer service and brings us happier customers and more sales.
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