A Zendesk alternative for teams that live on WhatsApp
Zendesk is a complete helpdesk, with tickets, email, phone, and a help center, priced per agent. When most of your customer contact comes in on WhatsApp, you may not need all of it. Tobachat covers WhatsApp for one flat price a month.
30 days free, no credit card required
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Where each one fits
Zendesk is the better pick when
- Email, phone, and chat all have to land in one ticketing system.
- You want a public help center or knowledge base for customers.
- You need one of the more than 1,800 apps and integrations in its marketplace.
Tobachat is the better pick when
- Your customers send far more WhatsApps than emails.
- You'd rather pay per plan than per agent.
- Data should be stored in the EU on every plan, without an add-on.
- Campaigns and automations belong in the same place as the inbox.
Zendesk and Tobachat, side by side
| Compared | Zendesk | Tobachat |
|---|---|---|
| Built for | Customer service across email, phone, chat, messaging, and self-service | Customer contact on WhatsApp |
| Price | Per agent: Suite Team is €55 a month per agent, billed yearly | Per plan: €79 or €199 a month |
| In every Suite plan. Meta's usage fees may apply | Included. Meta's fees go to Meta directly, with no markup | |
| EU data location | Free add-on from Suite Professional (€115 per agent). For messaging, only on accounts created after April 17, 2023 | Ireland, on every plan |
| Free trial | 14 days | 30 days, no credit card |
| Integrations | More than 1,800 apps, partners, and integrations | Zapier and webhooks |
Checked on September 29, 2026 against Zendesk's own website, as shown to a visitor in the Netherlands. Prices exclude VAT and may have changed since.
Moving from Zendesk
You can keep Zendesk for email and phone, and move only WhatsApp.
Free up the number
Remove the WhatsApp channel in Zendesk so the number can be connected elsewhere.
Connect it to Tobachat
Start the trial and link the number through Meta's own sign-up window.
Set up flows and the team
Import contacts from a CSV file, build your flows, submit your templates, and invite your colleagues.
Common questions
Other tools people compare us with
See your WhatsApp conversations in one shared inbox
30 days free, no credit card. One price a month, not one per agent.
Prefer a hand getting started? We'll get you started