Enquiry
Somebody asks about a free slot and gets the rates and the departure point back, Sunday evening included.
Rental and activities
The first warm weekend is the busiest day of your year
One asks whether a boat is still free on Saturday afternoon, the next whether they need a licence for it. Those messages land on one number while you're on the jetty running through the instructions, and a confirmed booking sends its own message.
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WS
Wadden Sloepverhuur
Today
Hi! Is there still a boat free on Saturday afternoon for 6 people?
Automated
There is, one boat for 8 can still go out at 13:00. That slot runs until 17:00.
Do we need a boating licence for that?
Not for these boats. You get 10 minutes of instruction at the jetty, and the deposit comes back afterwards.
How it goes today
Where Saturday goes
- The same questions about the licence, the deposit and what time to be back, every weekend again.
- Requests come in through the form on your site, through email, on Instagram, and on your own phone.
- While you're giving the instructions at the jetty, a missed call is sitting there from somebody who wants to book now.
- A slot cancelled this morning stays empty, because calling everyone who heard no earlier takes an hour.
The customer journey
From the first question to next season
Booking
As soon as the booking is confirmed in FareHarbor or LetsBook, the confirmation goes into the conversation with the date and the slot.
Before departure
The evening before, you send the departure point and what time you want them there, with the forecast attached.
During the rental
If something goes wrong on the water, the customer messages the same number and you read back this morning's conversation.
Afterwards
On return the review request goes out, and in spring the message that bookings are open again.
What rental businesses do with it
Situations from a Saturday in July
Anything still free
The question about an open slot lands on one number, also while you're out on the water.
Filling a cancellation
If tomorrow's slot falls through, one message goes to the customers who heard no earlier.
Instructions up front
The departure point and the rules sit in the conversation, so nobody is hunting along the quay.
Weather and safety
Anything about wind, waves or an emergency is always handed to a person by the flow.
Deposit and damage
A scratch or a lost key gets recorded with a photo in the same conversation.
Reviews afterwards
The request goes out while the customer is still on the quay, with the link to your Google page.
In practice
A boat rental company in its own words
We always sent email newsletters with a 20% open rate. Since we started sending WhatsApp newsletters through Tobachat, it's well over 90%. We sell directly through our messages, right when things are quiet. Tobachat set up the whole process. We're very happy with it.
Integrations
What your booking system passes on
With FareHarbor and LetsBook it runs directly: a confirmed booking arrives with us and starts the flow, name, date and time slot included. A cancellation or a rebooking comes in the same way, so the message that follows is right too. Working with another system, you connect it through Zapier or a webhook. Messaging a customer first is only allowed once they have given permission, which you ask for at the booking. If your booking system isn't among them yet, say so. We build that connection for you.
Price
What it costs
Automation and integrations are part of the Groei plan. Meta charges separately per conversation you start. Replies to a customer question within 24 hours are free today, and from 1 October 2026 the first 1,000 per number each month.
Frequently asked questions
About WhatsApp for your rental business
Get your first rental flow live.
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