A Freshdesk alternative built around WhatsApp conversations
In Freshdesk, a WhatsApp message arrives as a ticket in a helpdesk designed around email. Tobachat treats WhatsApp as a conversation: one shared inbox, with your automations and campaigns right next to it.
30 days free, no credit card required
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Where each one fits
Freshdesk is the better pick when
- Support runs mainly over email, from a ticket queue.
- You want AI agents working across email and chat.
- You'd like to choose between data centers in the US, EEA, UAE, India, or Australia.
Tobachat is the better pick when
- WhatsApp is your main channel, not an extra next to email.
- Your team would rather reply in a chat thread than close tickets.
- You want Meta's message fees without anything added on top.
- One price per month suits you better than a price per agent.
Freshdesk and Tobachat, side by side
| Compared | Freshdesk | Tobachat |
|---|---|---|
| Built for | Ticket-based customer service, with email at the center | Customer contact on WhatsApp |
| Price | From $19 per agent a month, billed yearly (Growth) | €79 or €199 a month per plan |
| WhatsApp message fees | Meta's fees plus a 20% markup from Freshworks | Meta's fees, paid to Meta, with no markup |
| A new WhatsApp message | Creates a ticket | Appears in a shared chat inbox |
| Data location | Your choice of US, EEA, UAE, India, or Australia at sign-up | Ireland |
| Free trial | 14 days | 30 days, no credit card |
Checked on September 29, 2026 against Freshdesk's own website, as shown to a visitor in the Netherlands. Prices exclude VAT and may have changed since.
Moving from Freshdesk
Email can stay in Freshdesk. Only the WhatsApp channel moves.
Disconnect WhatsApp
Remove the WhatsApp channel in Freshdesk so the number is free to connect again.
Connect it to Tobachat
Start the trial and link the number through Meta's own sign-up window.
Set up replies and flows
Import your contacts from a CSV file, build your flows, and submit your templates to Meta.
Common questions
Other tools people compare us with
Answer WhatsApp like a chat, not a ticket
30 days free, no credit card. Meta's fees stay exactly what Meta charges.
Prefer a hand getting started? We'll get you started