Booking
A client books a shipment and gets the questions about the unloading address, the window and the contact on site.
Transport and logistics
The unloading site knows the new window before the truck pulls up
Two people are standing at the dock asking where shipment 40218 is. That question lands on one number at planning, and the window you change reaches them on its own.
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VH
Van Hulst Transport
Today
Morning, is 40218 still coming today? We've got two people waiting at the dock.
Automated
Shipment 40218 is on the road. Expected between 10:15 and 11:15, driver Marek.
Understood. One pallet arrived damaged, photo of the corner attached.
Logged as a damage report on trip 40218. Planning will come back to you today with a fix.
How it goes today
Where planning loses the day
- Planning calls the driver, the driver can't pick up, and meanwhile the customer is calling planning.
- Damage arrives as a photo on one planner's personal phone, where nobody else can reach it.
- Where is my shipment is the most asked question of the day, and the answer sits in the same screen every time.
- A changed window reaches the unloading site only once the truck is already at the gate.
The trip
From booking to settlement
Planning
Once the trip is set, the window and the trip number go out as a message to the contact at the unloading site.
On the road
If the window slips through traffic or a long wait at the previous address, the site hears it before anyone calls.
Delivery
On arrival the confirmation goes into the conversation, and a photo of the unloaded freight can go straight with it.
Settlement
If there's damage, the photo, the description and the time all sit with the trip number in that same thread.
What carriers do with it
Situations from an ordinary week
Damage report with a photo
Damage comes in as a photo with a short description and stays with the trip number, timestamp included.
Where is my shipment
The status change arrives through Zapier or a webhook and goes back to the unloading site as a message.
A window that moves
The moment planning changes the window, the new one reaches the contact for that trip.
One number for planning
Planners work in the same inbox, see who picked up a trip, and assign a conversation to a colleague.
Paperwork in the thread
A packing slip, a shot of the seal number or of the signed consignment note sits with the trip it belongs to.
Tomorrow's round
Customers with a fixed unloading day get their window the evening before, in a selection you build yourself.
Integrations
What your planning passes on
Your planning or your TMS passes a status change or a new window to Zapier or to an inbound webhook, and the flow sends the message with the trip number in it. A direct TMS connector doesn't exist, so that step runs through Zapier or a webhook you call yourself. To message a customer out of the blue you need their permission, and you record it on the contact. If your planning package isn't covered yet, say so. We fit around the system you plan in today and build that connection.
Price
What it costs
Automation and integrations are part of the Groei plan. Meta charges separately per conversation you start. Replies to a customer question within 24 hours are free today, and from 1 October 2026 the first 1,000 per number each month.
Frequently asked questions
About WhatsApp for your transport business
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