Booking
The moment the booking is confirmed, out goes the message with the pitch number, the arrival time and the route across the park.
Campsites and holiday parks
In the May holidays the queue builds up and the phone keeps ringing
One guest wants to know when the pitch is free, the next whether pitch 47 has 10 amps. Those questions land on one number, and the arrival details you explain again every Saturday go out beforehand.
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CD
Camping De Zandhoeve
Today
Morning! We're arriving Saturday with the caravan. From what time can we get onto pitch 47?
Automated
The pitch is free from 14:00. You pick up the barrier pass at reception, which is open until 18:00.
Does it have 10 amps? We've got an air conditioner in the awning.
Pitch 47 has 10 amps. An air conditioner will trip the group, a fan is fine.
How it goes today
What reception is buried under on arrival day
- The same questions about arrival times, the barrier pass and the pool, every Saturday again.
- Messages arrive through the booking system, through email, on Facebook, and on the manager's personal number.
- The manager is out on the park with the cart, so the evening ends with a note listing who to call back.
- A change to the pool's opening hours is on a sheet of paper at reception, where most guests never walk past.
Your guest's holiday
From the booking to next summer
Before arrival
The day before, you send reception's opening hours, so nobody turns up at 19:00 to a closed barrier.
On the park
A question about the laundry, the bakery or the activity programme arrives while the manager is out on the field.
Activities
A spot on the canoe trip or a bike for the day gets asked for in the same conversation, and you confirm it.
After the stay
The morning after the last night, the review request goes out with the link to your Google page in it.
What campsites do with it
Situations from a busy arrival day
Saturday arrivals
The arrival details go out in advance, which makes the queue at reception a good deal shorter.
Codes and opening hours
The barrier code and the opening hours stay readable in the conversation, no phone call needed.
Weather and cancellations
If the outdoor cinema is off, the guests staying this week know within minutes.
Filling an activity
A half-empty canoe trip tomorrow gets filled with one message to the guests already on site.
Reporting a fault
A leaking tap or a broken barrier gets reported with a photo in the conversation.
Regular guests
In spring, last year's guests are the first to see which weeks are still free.
Integrations
What your booking system passes on
Your reservation system passes a confirmed booking, a cancellation or a moved arrival to Zapier or to an inbound webhook, and the flow starts there with the name, the date and the pitch in it. Messaging a guest first is only allowed once they have given permission, which you ask for at the booking. If your park management system does neither yet, let us know: we fit around the system you already run and build that connection.
Price
What it costs
Automation and integrations are part of the Groei plan. Meta charges separately per conversation you start. Replies to a guest question within 24 hours are free today, and from 1 October 2026 the first 1,000 per number each month.
Frequently asked questions
About WhatsApp for your park
Get your first flow for the park live.
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