Booking
The customer messages what it's about and when it suits him. The front desk puts it in the planning and confirms in the same conversation.
Car dealers and garages
Sign-off on extra work without anyone leaving the lift
During the inspection the mechanic finds a worn brake disc and wants to know whether to carry on. The photo, the price and the customer's yes sit in the same conversation within ten minutes, with the date and time underneath.
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GV
Garage Veldkamp
Today
Morning, I just dropped the Golf off for its inspection. I'm in meetings all day, message me instead.
Inspection is done. The rear brake discs failed, photo attached. Replacing them is 184 euro. Shall we do it right away?
Yes, go ahead. Approved.
Automated
Your Golf is ready and passed. You can pick it up until 17:30, payment at the desk.
How it goes today
Where the workshop stalls
- The phone rings while the mechanic is under a car, so the front desk walks back and forth with a note.
- Extra work gets approved out loud, and three weeks later nobody remembers who said what.
- At the end of the month someone works through a call list for inspections, and half of them don't pick up.
- A car is ready at 15:00, but the customer only finds out when he calls himself.
The customer journey
From booking to the next service
Drop-off
On the morning itself a message goes out with the time, the expected turnaround and whether a courtesy car is waiting.
Extra work
If the mechanic finds something extra, the photo and the amount go to the customer. The answer stays in the conversation, timestamped.
Ready
As soon as the job is closed, the customer gets the message that he can collect, with the amount and the closing time.
Afterwards
A review request after collection, and a reminder at the point the inspection or the next service comes into view.
What garages do with it
Situations from an ordinary week
Sign-off on extra work
The photo, the amount and the customer's yes sit in one conversation, with the date and time.
The car is ready
One message the moment the job is closed, so the front desk no longer has to chase anyone.
Service reminder
Customers whose inspection expires next month get one message and reply to book a slot.
A photo for the diagnosis
A warning light or an odd noise: the customer sends a photo or a clip before he drives over.
Broken down on the road
Messages with words like breakdown or tow truck get a label and move to the top of the inbox.
Desk, planning and mechanics
Everyone works on the same number, with assignment per conversation, so the customer doesn't hear the same thing twice.
Integrations
What your workshop planning passes on
We have no direct integration with a garage management system. What that system passes to Zapier or to a webhook, a closed job or an inspection date running out for instance, the flow does pick up and turn into the message that belongs with it. Before you message a customer first, you need their permission. If your garage software can't reach either, let us know. We build the connection to the package you keep your job cards in.
Price
What it costs
Automation and integrations are part of the Groei plan. Meta charges separately per conversation you start. Replies to a customer question within 24 hours are free today, and from 1 October 2026 the first 1,000 per number each month.
Frequently asked questions
About WhatsApp in the workshop
Get your first workshop flow live.
30 days free, no credit card required.
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