Registering
Someone asks whether the practice is taking on new patients. That's a fixed fact you wrote down yourself, so the answer goes back right away, evenings included.
Dentists and dental care
Moving an appointment no longer costs the front desk a phone call
A patient calls at quarter past eight to say Thursday won't work and gets the answering machine, because the assistant is chairside. Send that same message over WhatsApp and the desk picks it up between two patients, with the new time already in the conversation.
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TB
Tandartspraktijk Broekhof
Today
Automated
Morning Bram. Thursday 09:30 is your six-month check-up with Dr. van Rijn. Does that work?
I'm in Germany on Thursday. Could it be the week after?
It can. Tuesday the 11th at 08:15 is still free with him. Shall I put you down for that?
Yes please, thanks.
How it goes today
Where the front desk gets stuck
- The phone rings while the assistant is chairside, and the answering machine fills up with cancellations.
- Monday morning starts with listening back to everything that came in over the weekend.
- This morning's cancellation leaves a 45-minute chair empty, and calling down the waiting list costs another half hour.
- The recall card for the six-month check-up stays in a drawer at home, and the patient turns up a year later.
The patient journey
From registering to the next check-up
Appointment
The request for a time lands with the front desk. They put it in the practice calendar and confirm it in the same conversation.
Reminder
48 hours ahead the message goes out with the day, the time and the clinician. If it doesn't suit, the patient messages back.
Aftercare
The aftercare text you'd otherwise hand over on paper goes out as a message after treatment, so the patient can read it again at home.
The next check-up
Patients who are due get the recall as a message. You need their permission beforehand to send it.
What practices do with it
Situations from an ordinary week
This morning's empty chair
A cancellation goes out as a message to the patients who asked for an earlier slot.
Hours and parking
The standard practice questions get answered from what you wrote down yourself, outside opening hours too.
A message about pain
Anything about a complaint goes straight to a member of staff. No automated answer is sent.
Reminder 48 hours ahead
Every appointment gets a message with day, time and clinician, and rescheduling happens in that same conversation.
Recall for a check-up
The patients who are due get one message together, instead of a card in the post.
One number for the practice
Front desk, assistants and the practice manager work in the same inbox, with notes the patient never sees.
Integrations
What your practice software passes on
We connect through Zapier and through inbound webhooks. If your practice software passes on a new or changed appointment, the flow sends the reminder with the day, the time and the clinician in it. If it can't, you queue the list for the day after tomorrow yourself and the rest works the same. If you want it direct anyway, we look at the practice software you already use and build that connection.
Price
What it costs
Reminders and flows are part of the Groei plan. Meta charges separately per conversation you start. Replies to a patient's question within 24 hours are free today, and from 1 October 2026 the first 1,000 per number each month.
Frequently asked questions
About WhatsApp in the practice
Switch on the reminder for your practice.
30 days free, no credit card required.
Rather have personal help getting started? We'll help you start
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