Enquiry
An enquiry about a property lands on the office number and goes to the agent who has that house on their books.
Estate agents and property
The 7:45 pm enquiry decides who walks through the house on Saturday
Someone messages about Kerkstraat 12 while you're at the dinner table. The conversation runs on your office number: Saturday's time slots go out right away, and whether it's a sale or a rental, the budget, and the moving date are in there before you get in the car.
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VD
Van Doorn Makelaars
Today
Good evening, I saw Kerkstraat 12 listed. Could we come and see it on Saturday?
Automated
Saturday works at 10:00, 11:30, or 14:00. Which one suits? And is this a purchase or a rental?
A purchase, 11:30 please. Our financing is arranged, so no conditions on our side.
Noted: Saturday 11:30, Kerkstraat 12. I'll send the floor plan and the brochure across now.
How it goes today
What an office week costs
- An enquiry about a property arrives as an email and sits under forty others by the next morning.
- Agreeing a viewing takes three phone calls per buyer, and half of them don't pick up.
- Buyers message the personal number of whichever colleague they spoke to last, so nobody else sees it.
- After the viewing the feedback waits, until the seller calls to ask how it went.
The customer journey
From first enquiry to the keys
Qualifying
Before anything is booked, the flow asks whether it's a purchase or a rental, what the budget is, and when they want to move.
Viewing
Send the open slots as a message, let the buyer pick one, and send a reminder with the address the morning before.
Feedback
The next day one question goes out about what they thought of the house, so you call the seller with answers.
Handover
On the day the keys change hands, the time at the notary, the address, and the meter readings go into the conversation beforehand.
What agencies do with it
A week at the office
The 9:14 pm enquiry
Outside office hours a buyer gets the viewing slots straight away, without you opening your laptop.
Qualifying before you drive
Purchase or rental, budget, and moving date are in the conversation before you set off to the house.
Floor plan and brochure
You send the floor plan, the brochure, and the energy label along, and they stay in the conversation.
Moving a viewing
A buyer who can't make Saturday reschedules in the same chat, and the slot opens up for the next one.
New on your books
House hunters who gave permission hear about a property that matches as soon as it comes in.
The whole office in one inbox
Everyone sees who picked up a conversation, with internal notes the buyer never gets to read.
Integrations
What your office system passes on
A new enquiry or a rescheduled viewing reaches us through Zapier or a webhook. From there the flow picks it up and sends the message that belongs with it, address and time slot included. If your office software can do neither, let us know. We build the connection to the package you schedule viewings in.
Price
What it costs
Automation and integrations are part of the Groei plan. Meta charges separately per conversation you start. Replies to a buyer's question within 24 hours are free today, and from 1 October 2026 the first 1,000 per number each month.
Frequently asked questions
About WhatsApp for your agency
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