Request
A guest sends the date, the time and the number of people. The flow puts those details next to the conversation, so whoever is on shift only has to say yes or no.
Restaurants and hospitality
The Friday-night table request no longer waits until Monday
Between 5 and 8pm twenty messages arrive at once: a table for 6, a party that wants to push it back an hour, someone asking whether you can do gluten-free. Those messages land on one number, and nobody types the confirmation or the reminder by hand any more.
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BL
Bij Loes
Today
Hi, do you still have room for 6 on Friday around 19:30?
Automated
Passing it on: Friday, 6 people, 19:30. The front of house will get back to you tonight.
Great. Two of us eat gluten-free, is that possible?
It is, the kitchen always has a dish for it. Table 6 is yours, Friday at 19:30.
How it goes today
Where it breaks during service
- The phone rings in the middle of service, while everyone is on the floor or at the pass.
- Bookings come in through the form, through Instagram, and through the manager's personal number.
- A party cancels in the morning and the table stays empty, because nobody calls the waiting list.
- Guests who ate with you yesterday never get asked to leave a review.
The guest journey
From request to the day after
Confirmation
Once the table is set, the confirmation goes into the conversation, with the time, the party size and the address.
Day before
A reminder the day before the visit, asking the guest to let you know if the party gets smaller or larger.
The details
Allergies, a high chair or a cake with dessert sit in the same conversation, so the kitchen can look them up.
Afterwards
A day later the review request goes out, only to the guests who actually came and ate.
What hospitality businesses do with it
Situations from an ordinary week
A table opens up
When a party cancels, 1 message goes to the guests you had to turn away earlier.
Questions about the menu
Opening hours, the terrace and the gluten-free option get answered from the facts you wrote down yourself.
Groups and catering
A request for 20 people arrives with the date, the party size and the occasion already asked for.
A review after the visit
The review request goes out on the day the visit is still fresh in the guest's memory.
Terrace opening or Christmas menu
One message to your regulars, sent at the moment you choose.
Floor, kitchen and office
Everyone works in the same inbox, so a guest never gets two different answers.
In practice
A hospitality business in its own words
In hospitality, reviews matter. With Tobachat they come in without you having to ask. Smart system, easy to use.
Integrations
What your booking system passes on
We have no direct integration with a reservation system. What that system passes to Zapier or to a webhook, a new booking or a cancellation for instance, the flow does pick up and turn into the message that belongs with it. Before you message a guest first, you need their permission. If neither your reservation system nor your till can do that, let us know. We fit around the system you already use and build that connection.
Price
What it costs
Automation and integrations are part of the Groei plan. Meta charges separately per conversation you start. Replies to a guest question within 24 hours are free today, and from 1 October 2026 the first 1,000 per number each month.
Frequently asked questions
About WhatsApp in hospitality
Get your first flow live for the restaurant.
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