Support and contact
We're a small Dutch team. You get a person, not a queue full of ticket numbers.
How to reach us
From inside the dashboard, Help in the menu is the shortest route. Your message reaches us with your organization attached, so you don't have to explain who you are.
No account yet, or locked out? Email [email protected] or use the contact form on the site.
How fast you hear back
We usually reply within 1 working day, often sooner. If something is broken and you can't send at all, we pick it up straight away.
What we help with
Stuck on connecting, a template, or setting up a campaign or flow? We'll look at it with you. Don't have the time or patience to do it yourself? We'll take over the connection and your first templates entirely.
What we can't do is overturn a decision by Meta. Meta approves or rejects templates, sets the category, rates your number's quality, and sets your sending limit. We can explain why something happened and help you recover from it, but those aren't our controls.
Privacy and terms
The privacy statement sets out which data we process and in which role. For your customers' data we're the processor and you're the controller; we sign a data processing agreement for it on request.
If you want data deleted, the data deletion page explains how. Legal requests aren't handled over chat, and have a page of their own.