First question
Someone scans the QR code by the mirror or messages you from Instagram about color or prices, and that conversation lands in the salon's inbox.
Hair salons and beauty salons
A chair doesn't sit empty because nobody could pick up the phone
A client wants her roots done before the weekend and messages you at eight in the morning, while your hands are in someone's color. That message lands on the salon's number, and tomorrow's reminder goes out in the meantime without you.
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KM
Kapsalon Mees
Today
Automated
Hi Sanne, tomorrow at 14:00 you're in with Fleur for color and a cut. Does that still work?
I have to work late, I won't make it. Anything else this week?
Friday 16:30 just opened up. Color and a blow-dry takes a good two hours with your length, so you'd be done around 18:45.
Perfect, book me in.
How it goes today
Where the salon's hours go
- A message about Saturday comes in while you're mixing color, and it's still sitting there at six.
- One client messages a stylist's private number, the next sends an Instagram DM, and the third calls during lunch.
- This morning's cancellation leaves a two-hour hole in the book, and nobody has time to ring down the waiting list.
- The email reminder goes unread, so you find out about the no-show when the chair stays empty at half past two.
The client journey
From first question to the next appointment
Appointment
The request for a time reaches whoever is on the desk. They write it into your own book and confirm it in the same conversation.
Reminder
A day ahead the message goes out with the date, the time, the treatment and the stylist's name.
A slot opens up
When someone cancels, you send that slot in one go to the clients who said they wanted an earlier date.
Coming back
Six weeks after a color treatment a message goes out about the roots. You need that client's permission beforehand to send it.
What salons do with it
Situations from an ordinary week
The slot that opens up
A cancellation goes out as a message to the clients on your waiting list, instead of a round of phone calls.
What does color cost
Questions about prices and opening hours get answered from your own price list, Sundays included.
Reminder the day before
Every appointment gets a message with the time and the treatment, and canceling means messaging back.
A photo of the color
A client sends the photo of the shade she's after, and it sits under her name in the conversation.
Six weeks on
Clients due for a cut around the same time get one message together.
A review after the visit
A day after the treatment you ask for a review, with the link to your Google profile in it.
Integrations
What your calendar passes on
We connect through Zapier and through inbound webhooks. If your booking software puts a new or changed appointment on either of those, the flow picks it up and sends the reminder with the name, the time and the treatment in it. If your software can't do that, you queue the next day's reminders yourself as a list. And if your booking software connects to nothing at all, say so. We look at it and build that connection.
Price
What it costs
Reminders and flows are part of the Groei plan. Meta charges separately per conversation you start. Replies to a client's question within 24 hours are free today, and from 1 October 2026 the first 1,000 per number each month.
Frequently asked questions
About WhatsApp in the salon
Switch on the reminder for your salon.
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