Assign chats
Hand a conversation to a teammate, or pick one up from Unassigned. Two people never end up answering the same question.
Open WhatsApp Web in a browser, or install the WhatsApp desktop app for Windows or Mac. Either way, you link it to the Business app on your phone by scanning a QR code. Here's how.
Go to web.whatsapp.com, or launch the WhatsApp app for Windows or Mac. A QR code appears.
Open WhatsApp Business on your phone. Tap the three dots on Android, or Settings on an iPhone.
Confirm with your fingerprint, face or PIN if your phone asks.
Point your phone at the screen. Your chats load on the computer and stay there even when your phone is off.
You can link up to 4 devices to your phone. Open WhatsApp Business on that phone at least once every 14 days, or the linked devices won't stay connected.
For one or two people, WhatsApp Web does the job. Put more people on one number and it starts to creak.
| WhatsApp Web | Shared inbox | |
|---|---|---|
| People | Up to 4 devices besides your phone | No limit, everyone with their own login |
| Who replies | Everyone sees everything, nobody sees who's on it | You assign a chat to a teammate |
| Notes on a customer | Nowhere to keep them | Internal notes on the conversation |
| Phone required | Yes, to link and once every 14 days | No, it all runs in the browser |
Your team answers from the same number in one inbox, on any laptop, tablet or phone. No QR code involved.
Hand a conversation to a teammate, or pick one up from Unassigned. Two people never end up answering the same question.
Everyone signs in with their own account. When someone leaves, the history stays with the business, not with their phone.
Your existing number comes along, and the Business app on your phone keeps working. Up to 180 days of chats move into the inbox.
For common questions, the AI agent drafts an answer from your own knowledge. You decide whether it goes out.
The shared inbox is in every plan, with unlimited users. You pay by conversations: Start is €29 a month for 200. Meta charges per message on top, and we don't mark that up.
Start free, no credit card required.
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